Frequently Asked Questions
All sales are final. If you receive damaged goods or the wrong size/item, notify us within 5 business days of receipt and we will arrange for a replacement. Please provide your order number and the name associated with your order.
TRACKING INFORMATION STATES PACKAGE HAS BEEN DELIVERED BUT IT IS NOT.
Once your order has been shipped and tracking information has been provided, Fashionkush is not responsible for any lost or stolen packages. If this occurs you have the option of filing a claim through the shipping carrier or with your local police department.
WHY DOES MY LABEL SHOW "PRE-SHIPMENT"?
At times USPS and UPS do not scan the package immediately. Once you have been notified about your package's departure, please allow tracking information 48 hours to update once notified.
Please allow three days for your order to process. It may take another 2-4 days for your order to be shipped out. You will get a shipping confirmation via email the day your order is packed. If it's a Pre-Order item shipping will be different. Please check shipping times that are listed in the (Product Description) section. Those are estimated dates. We will reach out to you if the shipping schedule changes from those listed dates.
INTERNATIONAL SHIPPING / CUSTOMS
We ship worldwide! However, we do reserve the right to cancel and refund any order that is deemed potentially fraudulent by Shopify's payment system. International shipping prices vary by country and the weight of your order. Fashionkush does not take any responsibility for any customs charges, fees, etc. Customs charges are different for every country. We do our best to mark your order as a gift or low value but sometimes we have no control over customs charging taxes and fees.
TRACKING A PACKAGE
Once your order leaves our warehouse, please contact USPS or UPS for any updates regarding the status of your shipment. At that point it is out of our hands and all we can do is check the tracking number which we have already provided you with. Any international orders that are in-transit for over 20 days, please reach out to your local customs office to see if the package has been held up in customs and is requesting a customs fee.
PACKAGES RETURNED TO SENDER
Once a package has been returned to us due to address issues, we will contact you to organize a new delivery. If you do not respond to our email within 30 days, your order is Null & Void.